Message from the President
Leadership. Trust. Collaboration. Commitment.


Since the beginning of the Covid-19 pandemic, these four values ​​have been the beacons that guide Assumption Life’s decisions and our actions towards our employees, our partners, our customers and our communities.

Over the last few weeks, we have had the opportunity to demonstrate agility and adaptability in the face of an unprecedented situation. It is also an opportunity to learn, grow together and be optimistic.
 
Optimism means being aware of the realities surrounding us and staying positive by putting the right measures in place to secure a better future. With this mindset, we are monitoring the situation very carefully and proactively to ensure the health and well-being of our employees and customers.
 
We are proud to have been, over 10 years ago, one of the first companies to transfer its processes to a fully digital environment to serve customers from coast to coast. A project described as "ambitious" yesterday, but seen as vital today: during the first 48 hours of the pandemic, we managed to make the transition from head office to homework for nearly our 300 employees. This has allowed us to protect the health and safety of everyone, and to ensure the continuity of our services to support you.
 
In both good and bad times, you can always count on Assumption Life. We know that the current period creates uncertainty and leads to questions from our customers and partners. Rest assured that our team continues its commitment to respond to your requests and continually adapts its processes according to the situation.
 
Although our Company remains open in telework mode, the reception located at our offices at 770 Main Street in Moncton, New Brunswick, is temporarily closed. However, our teams remain at your disposal, so never hesitate to contact us and to speak directly with one of our team members.
 
We are grateful for your continued trust in Assumption Life.
 
Take care of yourself and your loved ones; health is our greatest asset.

We’re all in this together.


Sebastien-Dupuis-(web2).jpg


Sébastien Dupuis
President and CEO

 

Last update was on March 8, 2021

 


We’re here to help
The Assumption Life team is here to support you and your families during these difficult times.

We remain committed to meeting your financial security needs. Our employees, advisors and partners are available to help guide you. 

In addition, here is a complete list of contact information and frequently asked questions to help guide you. If you need to reach us regarding an existing policy or account please have your information handy.

Remember you can also access you online account to view your statements and account details.
Not registered yet? Get access to your online account now!


 

Life Insurance


Here you will find our contact information as well as information about critical illness and disability insurance, claims processing and payment methods.


Insurance Premium Deferrals

In an effort to provide some financial relief for those who are experiencing financial hardships due to the COVID-19 crisis. Assumption Life offers temporary support measures to help you keep your life, critical illness, and disability insurance policies in force.

If you are a policyholder experiencing financial difficulties directly related to COVID-19 for any of the following reasons:

  • Illness or quarantine;
  • Layoff or job loss;
  • Absence from work to take care of children or a family member suffering from COVID-19.

You could benefit from the 60-day premium deferral. To take advantage of this offer, you must notify Assumption Life’s Customer Service Department no later than May 31, 2020.

This applies only to life, critical illness or disability insurance policies issued on or before March 10, 2020.


Contact Information
For clients with an existing life insurance policy:
Telephone: 506-853-6040
Toll Free: 1 800-343-5622
Fax: 855-430-0591
client.services@assumption.ca
 
Hours of operation (Eastern Standard Time)
Monday to Thursday - 7:15 am to 5:00 pm
Friday - 7:15 am to 4:00 pm


Critical Illness and disability insurance

Q I received a positive diagnosis of COVID-19 am I eligible for critical illness insurance?
A: This diagnosis is not a covered illness because it is not included in the definition of covered illnesses, as stated in your contract.

Q: I received a positive diagnosis of COVID-19 am I eligible for disability insurance?
A: If you receive a positive diagnosis of COVID-19, you will be considered disabled and eligible for disability insurance just like any other medical leave. However, the normal 90-day waiting period applies, as stated in your contract.

Q: Am I eligible for disability insurance if I am quarantined due to COVID-19?
A: No, whether quarantine is preventative, self-imposed or imposed, you will not be eligible for disability insurance.


Claims processing

Q: Can I expect longer delays to process individual insurance claim?
A: Assumption Life is not experiencing delays at this time, since all our teams are operational. However, expect additional delays if you require medical documents from hospitals, which are currently swamped due to the COVID-19 situation.


Payment methods

Q: I usually make my payments in-person at your head office, using cash or my debit card. Which methods of payment can I use instead?
A: There are two ways to make payments during this period:

  • Pre-Authorized Debit — Complete the Pre-authorized Debit (PAD) Agreement form to register, and send it to Assumption Life by email or mail, contact information is at the bottom of the form. Please note, the form must be received at head office at least 5 business days before payment is due.

  • Cheques — While cheques are still accepted, additional time may be required to process those payments.  

Q: Do you still accept payments by cheque?
A: Yes, if you have already sent us your payment by cheque, no additional action is required.




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Group Insurance

Here you can find our contact information as well as information regarding your travel, medical, drug and disability insurance coverage.


Extended travel insurance coverage relating to COVID-19

Assumption Life is pleased to announce that we have prolonged the coverage for its COVID-19 group travel insurance products indefinitely. Subject to meeting certain specific criteria listed below, our standard travel insurance will now cover travel outside Canada for countries whose only government notice in effect is related to COVID-19.

This means that if you have a planned trip to a country for which the Canadian government has issued a COVID-19 pandemic alert, your travel insurance coverage is maintained.

The emergency hospital and medical expenses relating to COVID-19 are subject to existing maximums and all terms, conditions and limitations of the policy. Additionally, the members eligible to the travel insurance plan must comply with the following at the time of departure:
  • Have been symptom-free for at least 48 hours with COVID-19;
  • Not have tested positive for COVID-19 or be in a period of self-isolation according to the rules issued by the government;
  • Are not awaiting results from a screening test;
  • Have not been in contact with a person that has received a positive COVID-19 diagnostic within 14 days of departure.
Important: The federal government is still asking citizens to avoid any non-essential travel outside the country and these travel advisory from our government remain an important reference relating to travel safety. However, Assumption Life recognizes that some countries are loosening travel restrictions relating to the pandemic and that Canadians will start to travel again and will require this protection. In the event of a trip, we always recommend to regularly check government’s advisories on the site travel.gc.ca.

For any questions or additional information, please contact your advisor today.


FAQ

Please refer to our FAQ document for answers to frequently ask questions regarding your group insurance plan and COVID-19.

Contact information
For clients with an existing group insurance plan:
Telephone: 506-869-9797
Toll Free: 1-888-869-9797
Fax: 855-401-9068
group@assumption.ca

Hours of operation (Eastern Standard Time)
Monday to Thursday - 7:15 am to 5:00 pm
Friday - 7:15 am to 4:00 pm


For travel insurance
Telephone: 514-875-3166
Toll Free: 1-877-875-3166
Fax: 514-875-7729

Hours of operation
24 hours / day




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Investments and retirement

Here you will find our contact information as well as important information regarding the impacts of COVID-19

Contact information
For clients with an existing investment account:
Toll Free: 1 888-577-7337
Fax: 855-430-0588
investment.retirement@assumption.ca
 
Hours of operation (Eastern Standard Time)
Monday to Thursday - 7:15 am to 5:00 pm
Friday - 7:15 am to 4:00 pm


Q: I have investments with Assumption Life, what should I do?
A: Periods of extreme market volatility can be a cause for concern, but it is important to remember that the benefits and guarantees of segregated funds are designed for situations such as the one we are currently experiencing.
 
We’re invested in your success. Our team is committed to keeping you updated as markets progress during these difficult times.

Q: I am financially impacted by COVID-19 and must put a hold on my monthly contributions, what should I do?
A: We understand that these are difficult time, If you need to modify your contribution amount you can do so by sending us an email at investment.retirement@assumption.ca. Please note, the request must be received at least 5 business days before monthly contribution are made.


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Mortgage Loans

If you are impacted financially by COVID-19 and as a result are facing financial challenges, contact us at 506-869-9755. We will do our absolute best to assist you during these difficult times.


Contact Information
Telephone: 506-869-9755
Toll Free: 1 800-785-7070
Fax: 855-430-0592




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